| General Info: Thank you for your booking! We look forward to holding space with you and your energy, intention, and presence. Please find the section below that is relevant to your booking! The studio, therapeutic office, gallery and workshop space is called “Earth & Elm Studio” and is located at 217 Dowling Street, between IGA and Ray White. You can pull up the address and follow the maps directions using this link here: https://goo.gl/maps/s62UXKeLcrDL21qq5 Parking is anywhere on the street, or in the parking lot behind us. If you are coming via train, please note that the last train out to Newcastle Mon-Fri is 7:26 pm and Sat-Sun is 7:37pm. If you are travelling by train and headed back to Sydney, it is advised that you find accommodation in town as the trains run earlier (before noon) during the week and weekend, meaning you won’t have time for sessions to be completed in order to travel. You can find amazing, quiet accommodation with food here: https://goo.gl/maps/VZ8kMdMeCjdri67f6 Please wear comfortable, non-restrictive clothing and bring socks with you if you are uncomfortable with having bare feet, as the studio is a shoes off facility. There is water, tea and coffee available at the studio as well as snacks and specialty drinks for purchase. (When Available) There is a retail space also at the shop, that has an array of products available, which you may peruse and purchase prior or after your scheduled session, event, or class. Please note we have a 48-hour cancellation and reschedule policy for all services. Please see the appropriate service section below for information. No show appointments- A full charge will be invoiced or charged, and legal action may occur if necessary. This includes all services and the time allotted for the appointment you are booked for. ie 6-hour tattoo booking, you will be charged for all 6 hours. Please note for any session, workshop, class or event if you are under the influence of alcohol or drugs (suspected or confirmed) you will not be able to participate and will be charged in full. Earth & Elm enforces a strict Zero Tolerance Environment and has the right to refuse or cease services to any person at any given time. At Earth & Elm Studio, we are steadfast in our commitment to fostering an environment of respect, acceptance, and support. We celebrate the rich diversity of our community and are dedicated to creating a welcoming and inclusive space for everyone, regardless of their race, ethnicity, gender, sexual orientation, age, disability, or background. Please arrive 10 minutes before your scheduled session. You may have paperwork to fill out, or you may peruse the retail space and wait in the lobby for your practitioner. If you do not notify us of being late, and you are more than 10 minutes late, your appointment will be immediately cancelled without reschedule, you will also incur a full session charge. Fees & Payment for All Services Payments can be made by Cash, Card or via Bank Transfer or Afterpay, Zip pay or Paypal. All card payments incur a 2.2% surcharge. Traditional Tattoo Consultations: Please note a Tattoo Consultation does not Guarantee a tattoo booking. If you have not previously sent Chel or Xavier your images or your design ideas, please bring them with you for the consultation. Please arrive 10 minutes before your scheduled session. You may have paperwork to fill out, or you may peruse the retail space and wait in the lobby for your practitioner. If you do not notify us of being late, and you are more than 10 minutes late, your appointment will be immediately cancelled without reschedule. You will also incur a full session charge. Spirit Ink Alchemy Sessions: Please wear comfortable, non-restrictive clothing and bring socks with you if you are uncomfortable with having bare feet, as the studio is a shoes off facility. Please arrive 10 minutes before your scheduled session. You may have paperwork to fill out, or you may peruse the retail space and wait in the lobby for your practitioner. If you do not notify us of being late, and you are more than 10 minutes late, your appointment will be immediately cancelled without reschedule. You will also incur a full session charge. Tattoo Application Sessions: Please moisturise the area you are having tattooed the night prior to your sitting, as it will make the session easier and smoother all around. Please ensure that the clothing you wear is appropriate for the area that is going to be tattooed. I.e., the tattooing area is easy to access as well as the clothing is comfortable. DO NOT WEAR light or white coloured clothing unless you are happy for them to be potentially stained or marked. Please make sure that you have eaten at least 1 hour prior to your session. Under no circumstances should you use numbing cream or take pain killers that exceed the recommended dose, and please inform us if you have consumed or used either of these products. You are welcome to bring one person to your tattoo appointment. Cosmetic Tattoo Application Sessions: Please follow all guidelines discussed in your consultation and adhere to all Tattoo Application guidelines as stated above. Cancellation & Reschedule Policy for Cosmetic and Ceremonial Tattoo Sessions: Appointments can be cancelled & rescheduled up to 48 hours before the scheduled appointment date and time. Deposits are a part of the total cost of tattoo sessions, and do come off the final session, but they are non-refundable under any circumstance. Cancellation & Reschedule Policy for Tattoo Laser Removal Consults & Sessions: Please arrive 10 minutes before your scheduled session. You may have paperwork to fill out, or you may peruse the retail space and wait in the lobby for your practitioner. If you do not notify us of being late, and you are more than 10 minutes late, your appointment will be immediately cancelled without reschedule. You will also incur a full session charge. Our 48-hour cancellation policy applies to these sessions as well. Please refer to Pre-Treatment Information for any additional information. Wellness & Therapy Sessions: Please wear comfortable, non-restrictive clothing and bring socks with you if you are uncomfortable with having bare feet, as the studio is a shoe off facility. There is water, tea, and coffee available at the studio as well as snacks and specialty drinks for purchase. (When Available) Unless the session is for your child, no children can be present during sessions. If the session is for your child unless it is the first session or under special circumstances (to be discussed with your practitioner) you as the parent or guardian will need to sit in the lobby or go grab a coffee. Please make sure you are ready to put yourself and your therapeutic first and honour them and your practitioner by turning your phone on do not disturb prior to entering the building. Please arrive 10 minutes before your scheduled appointment as you may have paperwork to fill out. If you do not notify us of being late, and you are more than 10 minutes late, your appointment will be immediately cancelled without reschedule. Cancellation Policy for Wellness & Therapy Sessions: No refunds for cancellations or no shows and late cancellations will be charged in full. Reschedule Policy for Wellness & Therapy Sessions: Session rescheduling is only available 48 Hours or more before the appointment and must be scheduled for a date within 14 days of the original appointment date. If you reschedule outside of the 48 hours you’ll be issued an invoice and charged in full for the late cancellation. Zoom Sessions for Wellness& Therapy Services You will receive a zoom link for your session anywhere between 24-48 hours prior to your session. Please arrive 10 minutes before your scheduled zoom call, you will then be allowed into the room once the practitioner is ready for you. Please make sure you have good internet connection. Please make sure you are in a space where you are comfortable, undisturbed and have water, tissues and a notepad with a pen. It is important these sessions are not interrupted and are to be treated as if they were in person therapeutic sessions. Please do not attend these sessions in a park, or public place. If you have children, please make sure that you have arranged care for them to prior to the session. Failure to attend your scheduled Zoom session within 10 minutes of the agreed to starting time will result as an automatic cancelation of the session, without a refund or the option to reschedule. Classes, Events & Workshops Reschedule & Cancellation Policy Earth & Elm workshops and classes cannot offer refunds because of a change in your availability or personal circumstances. If you wish to transfer your ticket to another date, we require 14 days’ notice so that we have time to resell your place in the class that you booked. Only one transfer allowed per ticket if arranged no less than 14 days out from the event. Our workshop tickets are non-refundable, but if on the day you find yourself unable to attend, you may pass your ticket to someone else you wish to come in your place. If you wish to transfer your ticket to another individual, please notify us of this change via email. Earth & Elm workshops and classes will only offer a refund of a ticket or the transfer to another class if an event is cancelled or rescheduled by us and you cannot or do not wish to attend the rescheduled date, or to the extent otherwise required by law (including the Australian consumer law.) On the very rare occasion that we have to cancel class due to minimum class numbers not being met, or a cancellation from a creative for some reason, we may do so at any time prior to the class scheduled date and time period you will of course receive a full refund, or you can choose to attend another class of the same value. If a class is cancelled or rescheduled all liability is limited only to the amount of the ticket price. Earth & Elm and the attending creatives will not be liable for any other losses incurred by you because of the cancellation or rescheduling of a class including but not limited to any travel and accommodation costs. |
Products:
Our product refunds, returns or replacement policy is good for 30 days. If it is after 30 days you will not be eligible for it. Some items cannot be returned or refunded such as intimate items, food or perishables. If there is a major problem with your purchased product you can be issued a replacement product free of charge. You will be responsible for shipping costs. If you do not want a replacement product a refund minus shipping costs will be issued. If you simply change your mind, there will be no refunds or replacements. This does not apply to online catalogue products such as meditations, hypnosis tracks or PDF’s.